Showing posts with label Maryland AskUsNow. Show all posts
Showing posts with label Maryland AskUsNow. Show all posts

Friday, May 24, 2019

Library Summer Hours

The Lewis J. Ort will be open the following hours during the summer:
  • Monday - Friday: 7:30 am - 6:00 pm
  • Closed: Saturday
  • Sunday: 1:00 - 6:00 pm

Library resources can still be accessed through OneSearch (on the library's home page) and through our subject specific databases (http://libguides.frostburg.edu/az.php) even when the library is closed.

If you need reference assistance, you can contact help through Maryland AskUsNow, our 24/7 chat reference service.

Thursday, January 31, 2019

FSU Hosts Maryland AUN Coordinator

Paul Chasen (Center), Maryland AskUsNow Coordinator, met with FSU Chat providers (L-R) Dr. Sean Henry, Dr. Theresa Mastrodonato, Lisa Hartman and Amber Harrison on January 25. Chasen introduced improvements incorporated with the new platform design. FSU Providers answer online questions during five one hour slots per week with one hour devoted to Global Chat coverage.
                                                                                                                              
AskUsNow (AUN) provides Virtual Reference Service 24 hours a day, 7 days per week. Global coverage guarantees that questions will be answered regardless of the hour. Simply click on the Qwidget, pictured below, and you will be connected with an AUN provider.

Monday, July 2, 2018

Library Closed July 4 for Holiday

The Lewis J. Ort Library will be closed on Wednesday July 4, 2018 to celebrate the Fourth of July Holiday.

The Library will re-open Thursday July 5, 2018 at 7:30 am.

Library databases and the library catalog are available 24/7. If you need reference assistance please use Maryland AskUsNow! to chat with a reference librarian.

Have a great Fourth of July Holiday!

Tuesday, May 29, 2018

Summer Hours for Ort Library

Summer hours for the Lewis J. Ort Library are:

  • Monday - Friday: 7:30 am - 6:00 pm
  • Saturday: Closed
  • Sunday: 1:00 - 6:00 pm
As always, library resources are available 24/7 through OneSearch which can be accessed through the library's home page.

Additionally, if you need assistance from a librarian, you can use Maryland AskUsNow, our 24/7 chat reference service. You can access this service by clicking Here.

Thursday, December 21, 2017

Library Closed for Winter Break Dec 22 - Jan 1

The Ort Library will be closed from Friday December 22, 2017 through Monday January 1, 2018 for Winter Break.

The Library will reopen on Tuesday January 2, 2018 at 7:30 am.

You can still access resources from off-campus during this time using your barcode and last name.

If you need reference assistance, you can chat with a librarian 24/7 via Maryland AskUsNow!

Have a safe break and happy New Year!

http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13572&type=2&language=1



Thursday, August 24, 2017

Statewide Coordinator Visits FSU

Paul Chasen (far right) Coordinator for Maryland AskUsNow (AUN) service visited the Ort Library on August 23 to meet with campus providers and to provide an onsite training session.


Theresa Mastrodonato (center) serves as campus liaison for the service. Providers: Krista McKenzie, MaryJo Price, Theresa Mastrodonato, Pam Williams and Dr. Sean Henry contribute service hours.

AskUsNow is a global 24/7 chat reference service. During FY 2017, AUN providers answered 244 questions from FSU students in addition to answering questions from statewide and global library patrons.

Friday, May 27, 2016

Library Closed Memorial Day

The Lewis J. Ort Library will be closed for the Memorial Day holiday.

The library will be closed:
  • Saturday - May 28
  • Sunday - May 29
  • Monday - May 30
The library will reopen Tuesday May 31 at 7:30 am for regular hours.

You can still access library resources (journal articles and e-books) through the library's website. If you need reference assistance you can contact Maryland AskUsNow! for 24/7 reference help.

Have a safe and happy holiday!

Sunday, May 1, 2016

New AskUsNow! Logo - Same Great 24/7 Service



You might have seen a change in the AskUsNow! logo on the library’s website. The logo has changed but the great 24/7 service has remained the same. Once you click on the AskUsNow! icons you can ask your question and be chatting with a librarian in no time.  

The librarians will be able to show you how to find the information you need and perhaps even work with you on what search terms will bring the best results.  

As we move into the end of the semester and finals week, remember that a librarian is available to chat with you 24/7!


No question is too tough!

http://www.questionpoint.org/crs/servlet/org.oclc.admin.BuildForm?&page=frame&institution=13572&type=2&language=1

Wednesday, January 28, 2015

Library Highlights: Maryland AskUsNow!



Welcome back students, faculty, and staff.   The beginning of a new semester is a great time to get to know the services the library offers.  In this post we highlight:

Maryland AskUsNow! – Our 24/7 chat reference service 

Imagine this:
You are working on an assignment but the library is closed.  You need to find additional resources (articles) and you are not sure where to look and need some help.  What can you do to get some help?

You can use Maryland AskUsNow!  It is your access to 24/7 reference assistance.  

You can access it from the link on the library’s homepage.  Once you click on the link, you can ask your question and be chatting with a librarian in no time.  


You can also access it through the AskUsNow qwidget located on the results screen in OneSearch. You do not even have leave the results screen to chat with a librarian.


The librarians will be able to show you how to find the information you need and perhaps even work with you on what search terms will bring the best results.  No question is too tough!
 

Monday, September 8, 2014

Library Highlights: Maryland AskUsNow!



Welcome back students, faculty, and staff.   The beginning of a new semester is a great time to get to know the services the library offers.  In this post we highlight:

Maryland AskUsNow! – Our 24/7 chat reference service 

Imagine this:
You are working on an assignment but the library is closed.  You need to find additional resources (articles) and you are not sure where to look and need some help.  What can you do to get some help?

You can use Maryland AskUsNow!  It is your access to 24/7 reference assistance.  

You can access it from the link on the library’s homepage.  Once you click on the link, you can ask your question and be chatting with a librarian in no time.  

http://www.questionpoint.org/crs/servlet/org.oclc.home.TFSRedirect?virtcategory=13572

You can also access it through the AskUsNow qwidget located on the results screen in OneSearch. You do not even have leave the results screen to chat with a librarian.



The librarians will be able to show you how to find the information you need and perhaps even work with you on what search terms will bring the best results.  No question is too tough!